FREQUENTLY ASKED QUESTIONS
Common questions to help you with your move
What is Valuation?
Valuation is NOT insurance. Valuation offered by Van Line carriers is carrier contractual liability based on the weight of your household goods. It is established by the California P.U.C as $0.60 per pound per article that is lost or damaged. This limits the moving company from paying out the actual value of an article, in the event of a loss or damage. It allows them to pay a minimal amount on damage or loss based entirely on the weight of the item itself. For more information on purchasing additional insurance please viset Baker International.
Are you licensed and insured?
How far advanced should i call Gorilla Movers?
The sooner, the better. We accommodate all of our customers’ schedules as best we can. To ensure that you get the date(s) you want, please call as soon as you know when you’ll be moving.
When are you available?
We are happy to serve you Monday-Sunday. The office hours are 9AM to 6PM and 9AM to 1PM on Saturday and most holidays.
Will you move pianos?
Yes! We move most upright pianos. We do not move baby grand or grand pianos. Talk to your Gorilla Movers representative ahead of time so that we can make arrangements.
Will you connect/disconnect my appliances?
For liability reasons we do not connect/disconnect any water, gas or electrical lines.
If i'm packing myself, what needs to be done?
All Misc small items including lamp shades, pictures, etc must be packed into boxes sealed labeled and ready to be moved.
Do you move unique or very large items?
Yes! We move almost all items. Be sure to let your Gorilla Movers representative know ahead of time. Large/unique items may require an additional mover and/or special equipment.
Will you disassemble/reassemble furniture (beds, glass coffee tables, curio cabinets, etc. ) ?
Yes! Our movers carry a very basic set of tools with them. We gladly assemble/disassemble furniture assuming we have the correct tools for the job and have prior knowledge with that item. However, if the item has been disassembled prior to the move, we may not reassemble depending on the piece of furniture. We will not dissemble baby cribs, complex home gyms, large day beds. To find out in advance, please talk to a Gorilla Movers representative.
Will you load/unload my truck, pods, etc. ?
Yes! We will gladly load or unload you truck or pods.
Are there any hidden charges?
NO! We are very forward and upfront about our prices. We do NOT have any hidden charges or fees, just the hourly rate and the travel charge that never changes.
How do you take care of fragile items / antiques ?
It’s our mission to move your belongings safely and securely. To ensure your items are moved unharmed, we carefully pad and shrink wrap them. We take great pride in your furnishings and will treat them as if they are our own.
Can you pack my stuff, or does it need to be pre-packed?
We are happy to pack your stuff! Be sure to tell us prior to the move to ensure efficiency. To minimize costs, customers have the option to pack their belongings ahead of time.
Are there fuel/travel charges?
Depending on your location, prices may vary. We will inform you of the rate prior to booking a move with us
My move is booked, now what?
If you’re having the movers pack your stuff, you don’t have to worry about a thing. If you’re packing your things, have it done in advance so the movers can move as efficiently as possible
What are your payment options?
We accept all major credit cards, cash and money orders as well as certified checks
Should i tip the movers?
This is upon the customer’s discretion. If you’re happy with their service, please feel free to tip.
Have a question that's not answered here?
We are happy to help in any way we can. For other questions/inquiries, E-Mail us or call 619 6005000 . We look forward to moving you!
Q: How far in advance should I schedule my move?
A: We recommend booking your move at least 4-6 weeks in advance to ensure availability, especially during peak moving seasons.
Q: Do you provide packing materials?
A: Yes, we supply high-quality packing materials, including boxes, tape, and padding, to protect your belongings during the move. 619.600.5000
Q: What if something gets damaged during the move?
A: We handle your items with great care, but in the rare event of damage, we offer validation coverage options to cover any losses.
We recommend a 3rd party insurance company for providing additional coverage MovingInsurance.com
Q: Can you move my piano or other specialty items?
A: Absolutely. Our team is trained to handle specialty items, including (most) pianos, antiques, and artwork, ensuring they are transported safely.
Q: What measures do you take to ensure an eco-friendly move?
A: We use eco-friendly packing materials and offer recycling services for unwanted items. Our commitment to sustainability is a core part of our business.
Q: How do you ensure transparent pricing?
A: Our estimates are detailed and transparent, with no hidden fees. We provide a clear breakdown of all costs so you can budget confidently.
